Licenses and Regulatory Disclosures

For Alaska Residents Only: If your issue is unresolved by NYDIG Execution LLC or NYDIG Trust Company LLC (877-869-9041), please submit formal complaints with the State of Alaska, Division of Banking & Securities.



Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf



Submit formal complaint form with supporting documents:


Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807


If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One



Please note that this license does not cover the transmission of virtual currency.

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about NYDIG Execution LLC

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via email (at DORA_BankingWebsite@state.co.us), or via mail to the Colorado Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

Email: DORA_BankingWebsite@state.co.us

Website: banking.colorado.gov/industry/money-transmitters

1. LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.
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2. Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections;
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3. Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction;

4. The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears;

5. The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time;

6. Any bond maintained by the licensee for the benefit of the customers of such licensee may not be sufficient to cover all losses incurred by such customers; and

7. Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including, but not limited to, a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency or alleging a customer's personal computer has been hacked.

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If you have a question or complaint, please contact NYDIG Execution LLC at clientservices@nydig.com or (877) 869-9041.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about NYDIG Execution LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about NYDIG Execution LLC or NYDIG Trust Company LLC at (888) 473-4858 (toll-free).
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The State of Illinois has not approved or endorsed any digital assets or determined if the customer disclosure is truthful or complete.

NYDIG Trust Company LLC and NYDIG Execution LLC each hold a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Kansas residents may contact the Kansas Office of the State Bank Commissioner with any questions or complaints at (785) 380-3939.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Maine residents may contact the Maine Bureau of Consumer Credit Protection with any questions or complaints at (800) 332-8529.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding NYDIG Execution LLC (License No. 12-1781446; NMLS No. 1781446) or NYDIG Trust Company LLC (License No. 12-1985471; NMLS No. 1985471) at the Maryland Office of Financial Regulation ATTN: Consumer Services Unit, 100 S. Charles Street Tower 1, Suite 5300 Baltimore, MD 21201

You may access the NMLS Consumer Access website here

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Minnesota residents may contact the Minnesota Department of Commerce, Financial Institutions Division with any questions or complaints at (651) 539-1600.

IF YOU ARE BEING THREATENED OR TOLD THE TRANSACTION MUST BE COMPLETED QUICKLY, A SCAMMER MIGHT BE ATTEMPTING TO TAKE ADVANTAGE OF YOU. IF YOU ARE BEING WATCHED OR TOLD YOU ARE BEING WATCHED, DO NOT COMPLETE THE TRANSACTION AND IMMEDIATELY CONTACT LAW ENFORCEMENT.

NYDIG Execution LLC is licensed by the Nevada Department of Business and Industry as a money transmitter.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Nevada residents may contact the Nevada Division of Financial Institutions with any questions or complaints at (702) 486-4120.

NYDIG Custody of New Hampshire is NYDIG Trust Company LLC's dba name in the State of New Hampshire.

Please note the following disclosures associated with virtual currency:

Virtual Currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;

Legislative and regulatory changes or actions at the State, Federal, or international level may adversely affect the use, transfer, exchange, and value of Virtual Currency;

Transactions in Virtual Currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;

Some Virtual Currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;

The value of Virtual Currency may be derived from the continued willingness of market participants to exchange Fiat Currency for Virtual Currency, which may result in the potential for permanent and total loss of value of a particular Virtual Currency should the market for that Virtual Currency disappear;

There is no assurance that a Person who accepts a Virtual Currency as payment today will continue to do so in the future;

The volatility and unpredictability of the price of Virtual Currency relative to Fiat Currency may result in significant loss over a short period of time;

The nature of Virtual Currency may lead to an increased risk of fraud or cyber attack;

The nature of Virtual Currency means that any technological difficulties experienced by the Licensee may prevent the access or use of a customer's Virtual Currency; and

Any bond or trust account maintained by the Licensee for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

NYDIG Execution LLC and NYDIG Trust Company LLC are located at One Vanderbilt Avenue, 65th Floor, New York, NY 10017. NYDIG Execution LLC is regulated and licensed as a money transmitter by the New York State Department of Financial Services. NYDIG Execution LLC also holds a virtual currency license from the New York State Department of Financial Services. NYDIG Trust Company LLC is chartered as a limited purpose trust company and regulated by the New York State Department of Financial Services. If you have a question or complaint, please contact NYDIG Execution LLC or NYDIG Trust Company LLC at NYDIG.com or (877) 869-9041.

Please visit www.dfs.ny.gov and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. North Dakota residents may contact the North Dakota Department of Financial Institutions with any questions or complaints at (701) 328-9933.

If you have a question or complaint, please contact NYDIG Execution LLC and NYDIG Trust Company LLC at clientservices@nydig.com or (877) 869-9041. NYDIG Execution LLC and NYDIG Trust Company LLC, located at One Vanderbilt Avenue, 65th Floor, New York, NY 10017, are regulated and licensed as money transmitters by the South Dakota Division of Banking. South Dakota residents may contact the South Dakota Division of Banking with any unresolved questions or complaints about NYDIG Execution LLC, NMLS No. 1781446, or NYDIG Trust Company LLC, NMLS No. 1985471, at (605) 773-3421.

Please note that this license and the required surety bond do not cover the transmission of virtual currency. NYDIG Execution LLC and NYDIG Trust Company LLC are licensed by the Tennessee Department of Financial Institutions as money transmitters. The Tennessee Department of Financial Institutions does not regulate virtual currency.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Tennessee residents may contact the Tennessee Department of Financial Institutions, Compliance Division with any questions or complaints at (615) 741-2236.

If you have a complaint, first contact NYDIG Execution LLC or NYDIG Trust Company LLC at (877) 869-9041, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

NYDIG Execution LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

If you have a complaint, first contact NYDIG Execution LLC or NYDIG Trust Company LLC at clientservices@nydig.com or (877) 869-9041, and if you still have an unresolved complaint regarding the company's money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints

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‍Call us: 1-877-RING DFI (1-877-746-4334)

Email us: CSEnforceComplaints@dfi.wa.gov